Sales Support Officer

Sales and Customer Operations Officer | Remote (UK-based, M4 Corridor) | £35,000 to £45,000 depending on experience

Customer-facing, hands-on, and central to delivery. This is a practical role that keeps everything moving.
Applicants must be based within easy reach of the M4 Corridor, ideally between Bristol and Oxford.

Introduction

This is an early-stage diagnostics company moving from research into real-world delivery. The technology is already in use by academic and clinical customers, and now the focus is on growing operations and building the customer function. This role is about supporting that journey.

This is not about new business or lead generation. This is about managing the customer process once someone wants to come on board. You will help send quotes, set up accounts, track orders, and respond to queries. If you enjoy helping things run smoothly and like the idea of building process from the ground up, this may suit you well.

What You Will Do

• Act as the main point of contact for academic and clinical customers once they are engaged

• Manage inbound enquiries and ensure they are recorded and progressed using the CRM

• Prepare and follow up quotes, coordinating with internal teams as needed

• Handle onboarding documents, purchase orders, forms, and supplier information

• Coordinate with distributors and logistics providers to ensure accurate and timely delivery

• Flag patterns or issues early (for example, repeat queries or recurring product concerns)

• Maintain basic reporting on pipeline, fulfilment, and customer interactions

• Support the operational side of research studies and pilot projects

What You Will Need

Essential:

• Experience in customer support, sales coordination or account administration

• Comfortable managing multiple tasks and priorities

• Confident communicator, both in writing and in person

• Familiarity with CRM systems such as HubSpot or Salesforce

• Process-oriented with good attention to detail

• Based within the M4 Corridor with the ability to travel to Bristol and Oxford regularly

Desirable:

• Experience preparing quotes, handling orders, or managing documents

• Background in diagnostics, research, or scientific supply chain

• Knowledge of academic procurement

• Competent in Excel or similar tools

• Any additional language skills

Who You Are

• You take ownership and follow things through

• You work well independently but are happy to ask questions

• You like improving systems and organising work

• You are dependable and professional in dealing with both customers and colleagues

About the Company

This is a small and growing business founded by a team of researchers and entrepreneurs. The company operates remotely but you will need to attend in-person team meetings in Oxford and Bristol and these may become more regular as the organisation grows. The focus is on delivering high-quality service and building the infrastructure for scale. You will be part of a close-knit team working on something with long-term impact.