Horsham 30K - 32K Permanent
Customer Service Manager
Location: West Sussex (near Horsham)
Hours: Full-time, Monday to Friday, 9:00 AM – 5:00 PM
Salary: £30,000-£32,000 with additional benefits
We are seeking an experienced Customer Service Manager to lead and support our customer service team for an award winning industry leader offering a diverse range of products for all ages across online and in store through various major retailers and independent outlets. You will be responsible for overseeing daily operations, ensuring customer satisfaction, and resolving any service issues efficiently. This role involves cross-departmental collaboration, particularly with sales, eCommerce, and the warehouse, to maintain seamless service delivery.
Key Responsibilities:
About You:
The ideal candidate will be a problem-solver with excellent communication skills, a keen listener, and a strong sense of empathy. You should have previous experience in a similar customer service role, with management experience. The role requires strong attention to detail, a good telephone manner, and proficiency in Microsoft Office, particularly Word and Excel.
Additional Information:
How to Apply:
If you are a dedicated customer service professional with a passion for organic beauty products, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role.
Harris Lord is acting as the employment agency for this vacancy
Customer Service, Customer Care, Supervisor, Manager
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