Customer Experience and Sales Support

Job Title: Customer Experience & Sales Support

Location: Horsham (Office-based)

Hours: Full-time, 8:30am - 5:00pm, Monday to Friday

Key Responsibilities:

• Manage customer onboarding, contract renewals, and service queries.
• Identify new business opportunities and uplift leads from existing clients.
• Handle Pre-Qualification Questionnaires (PQQ) and quote for service jobs and contract renewals.
• Build strong client relationships to maximize sales opportunities.
• Provide monthly reports and maintain client data.
• Ensure high standards in customer communication and account management.

Skills & Experience:

• Proficient in Microsoft Office (Word & Excel); CRM experience
• Strong written and verbal communication skills.
• Ability to manage client relationships and work independently or in a team.
• Detail-oriented, adaptable, and proactive problem-solver.

Benefits:

• 25 days holiday + bank holidays.
• Training and development opportunities available.

Apply now to join a dynamic team focused on delivering exceptional customer experiences!